Frontline Team Portal Design.2023 - 2024
Service Design Project
Overview
I designed an employee-facing portal for the frontline staff of NORC Innovation Centre, Canada's first centre dedicated to advancing a model of integrated health and social care in naturally-occurring retirement communities (NORCs).
The Process
The Solution
A functional platform built de novo on PowerApps with significant features, including but not limited to a Resource Hub, Interactions Tracker, Resident Profiles, and Reflections Input.
Impact
Key Learnings
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Context of use matters for adoption and integration.
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Service Design is a bridge between employees and leadership.
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Users involvement is key for a high adoption rate.
This project was awarded Best Student Project by the Service Design Network in 2024! Check out my presentation (Min 38)